At Hi-Life Pilates, we believe in professional yet personal service to our clients. We are keen to keep our T&Cs relevant and to the minimum.
- Cancellation / Reschedule: For all sessions, we require at least 24 hours’ notice to cancel or reschedule. If you’re unable to provide the requisite notice, your session will be charged at the full rate. Likewise, we will also provide you with at least 24 hours notice if we are unable to run a session.
- Refunds: Hi-Life Pilates does not offer refunds except in the case where you are deemed medically unfit to participate in Pilates for the foreseeable future, in which case you will receive a full refund for your unused sessions.
- Validity: Initial Consultation, Starter Pack (Initial Consult & 1-on-1) and single casual session is valid for 2 weeks and a 10 Sessions Pack is valid for 12 weeks from the date of purchase.
- Bookings: You can call, text or email to book your sessions. When available, you can also view the schedule and book online.
- Payment: To book into a session, you must either have pre-purchased sessions in your account or pay at the time of booking.
- Socks: You must wear socks for your sessions.
- Referral Program: When you refer new clients to us, as long as they write your full name on their Registration Form when they first start, we will give you a $20 credit into your account for future session packs.
- e-Gift Cards: e-Gift Cards can only be redeemed in the studio for any Hi-Life Pilates session types . Non-refundable. Amount in gift card cannot be exchanged for cash.